Refund policy
Return & Refund Policy
All items sold at our store are used (second-hand) products. In addition, all items are shipped from Japan to overseas destinations.
Due to the nature of used items, we do not, as a general rule, accept returns or refunds for reasons of customer convenience. However, if a problem attributable to our store or to the shipping process is confirmed, such as damage during shipping or an incorrect delivery, we will respond in accordance with the conditions below.
Cases Eligible for Return or Refund
If any of the following applies, the item may be eligible for a return or refund.
- The item was damaged during shipping and the carrier has confirmed that the damage occurred in transit
- An item different from the one you ordered was delivered
- Any other clear problem attributable to our store is confirmed
Deadline for Inquiries
For inquiries regarding returns or refunds, please contact us within 7 days of the date the item arrives.
For claims made more than 7 days after the item's arrival, it becomes difficult to accurately verify the condition of the item at the time of shipping and delivery, so such claims are, as a general rule, not eligible for a return or refund.
Regarding Damage During Shipping
If the item arrives in a damaged condition, please contact us within 7 days of the date of arrival.
In addition, please report the damage to the local carrier that delivered the item and obtain confirmation that the damage occurred during shipping.
If the carrier confirms that the damage occurred in transit, we will, as a general rule, provide a return, refund, or other appropriate response.
Because they may be required for verification by the carrier or for a damage investigation, please retain the following items without discarding them until the procedures are complete.
- The item itself
- The item's outer box
- Packing materials
- The shipping label
- Anything else that allows the condition of the item at the time of arrival to be verified
Please also prepare the following photographs.
- A photo showing the entire item
- A photo clearly showing the damaged area
- A photo showing the entire outer box
- If the outer box is damaged, a photo showing the damaged area
- A photo showing the condition of the packing materials
- A photo showing the shipping label
If the carrier issues a reference number, case number, certificate of damage, investigation results, or any other supporting documentation, please submit it to our store.
Additionally, if the carrier's procedures require an application or cooperation from our store as the sender, we will carry out the necessary procedures.
If confirmation by the carrier cannot be obtained, or if the condition at the time of delivery cannot be verified because the item, outer box, packing materials, or similar have been discarded, we may be unable to accept a return or refund as damage during shipping.
Regarding the Condition of Items
All items sold at our store are used products.
Before purchasing, please be sure to review the descriptions and photographs posted on the product page regarding the item's condition, scratches, stains, signs of use, age-related deterioration, presence of accessories, and other aspects of its condition.
The photographs and descriptions posted on the product page constitute the information regarding that item's condition.
Therefore, we do not accept returns or refunds for reasons such as the following, which can be confirmed from the photographs or descriptions on the product page.
- Scratches
- Stains
- Signs of use
- Age-related deterioration
- Individual differences in color or appearance
- The condition of the box or accessories
- Any other condition that can be confirmed on the product page
However, if the item actually delivered is different from the item you ordered, it is eligible for a return or refund.
Regarding Records of Item Condition Before Shipping
Our store photographs and records the condition of every item immediately before shipping.
If a claim of damage or another problem is made after the item arrives, we will review the situation based on the record photographs taken by our store before shipping, the photographs you provide, the results of confirmation by the carrier, and similar information.
If the pre-shipping record photographs confirm that the item was in the same condition as that stated in the claim, we may be unable to treat the matter as damage occurring during shipping.
Regarding Costs for Returns and Refunds
If a problem attributable to our store or to the shipping process is confirmed, such as damage during shipping or shipment of an item different from your order, we will, as a general rule, refund the price of the item and the shipping fee paid at the time of purchase.
For damage during shipping, a refund is available when the carrier has confirmed that the damage occurred in transit.
Returning a damaged item is, as a general rule, not required. However, a return of the item may be necessary due to an investigation by the carrier, damage compensation procedures, or other reasons.
If a return is required, we will provide instructions on the return method. Our store will cover the shipping costs required for a return method that we specify or approve in advance.
In cases where a return is required due to our store's responsibility, such as when an item different from your order is delivered, our store will also cover the return shipping costs.
If you return an item at your own discretion without contacting us in advance, or return it by a method that we have not specified or approved, we may be unable to cover the shipping cost.
Regarding Customs Duties, Import Taxes, VAT, and Customs Clearance Fees
Customs duties, import taxes, value-added tax (VAT), customs clearance fees, and other charges that you pay directly to your local customs authority, the carrier, or any other third party at the time of import are not amounts received by our store, and therefore cannot be refunded by us.
In connection with a return or refund, you may be able to obtain a refund of these taxes and fees. Please check directly with the customs authorities, carrier, or other relevant organizations in your country or region regarding whether such refunds are available and the procedures involved.
Regarding Returns and Refunds for Reasons of Customer Convenience
We do not accept returns or refunds for reasons of customer convenience, such as the following.
- The item differs from what you imagined
- A misunderstanding regarding color or size
- Signs of use or age-related deterioration typical of used items
- Scratches or stains that can be confirmed from the photographs or descriptions on the product page
- Reasons related to the condition of the box or accessories
- The item is no longer needed after purchase
- An error was made in the order details
- Any other return due to the customer's circumstances
Before purchasing, please thoroughly review the photographs, descriptions, and condition of the item posted on the product page.
How to Inquire About Returns and Refunds
If you would like us to review a return or refund, please contact us within 7 days of the date the item arrives, including the following information.
- Order number
- Details of the problem
- A photo showing the entire item
- A photo clearly showing the affected area
- In the case of damage during shipping, photos of the outer box and packing materials
- If you have reported the matter to the carrier, details of the report and any reference number
After reviewing the information you provide, we will advise you regarding a return, refund, or other necessary response.
各言語の返品・返金ポリシーはこちら
View our Return & Refund Policy in your language here.
点击此处查看各语言版本的退货与退款政策。
각 언어별 반품 및 환불 정책은 여기에서 확인하실 수 있습니다.
按此查看各語言版本的退貨及退款政策。
點此查看各語言版本的退貨與退款政策。
Consulta aquí nuestra Política de Devoluciones y Reembolsos en tu idioma.