Returns & Refund Policy
All items sold at our store are pre-owned (second-hand) products. In addition, all items are shipped from Japan to overseas destinations.
We accept returns and refunds only when the following conditions are met. Some items may not be eligible for return, so if you wish to return an item, please be sure to contact us before sending the item back.
Deadline for Return and Refund Requests
Please contact us regarding returns and refunds within 7 days of the date the item is delivered.
As a general rule, we cannot accept returns or refunds for requests made more than 7 days after delivery, regardless of the reason.
If you wish to return an item, please be sure to contact us in advance via the inquiry form and receive confirmation as to whether the item is eligible for return. Please do not send the item back before receiving return instructions from us.
Items Eligible for Return and Refund
For returnable items, we accept returns and refunds if the following conditions are met.
Unopened Items
Unopened items are eligible for return and refund only if they remain unopened and in the same condition as at the time of delivery.
If the packaging, seal, shrink wrap, sticker, or any other condition used to verify that the item is unopened has been altered, the item cannot be treated as an unopened item.
Opened Items
Opened items are also eligible for return and refund if it can be confirmed that the condition of the item itself, its accessories, packaging, etc., has not changed from its condition prior to shipping.
If use, damage, soiling, missing parts or accessories, significant damage to the packaging, or any other change in the condition of the item compared to its pre-shipping condition is confirmed, the item will not be eligible for return or refund.
Items Not Eligible for Return
Some items may not be accepted for return due to the nature or condition of the item or for other reasons.
As a general rule, items that cannot be returned will be indicated as such on the product page or elsewhere. If you are unsure whether an item can be returned, please be sure to contact us before sending it back.
Confirmation Prior to Return
If you wish to return an item, please be sure to contact us via the inquiry form before sending the item back.
We will review your order details, the condition of the item, the reason for the return, and other information, and will advise you as to whether the item is eligible for return and how to send it back.
Items returned without obtaining prior confirmation may not be eligible for return or refund.
Return Shipping Costs and Refund Amounts
The shipping fee paid at the time of purchase is not included in the amount refunded for a return.
Return shipping costs required for a return are the responsibility of the customer.
If an item is returned cash-on-delivery or by any other method that causes our store to bear the shipping cost, an amount equivalent to the return shipping cost we paid will be deducted from the refund amount.
Customs duties, taxes, customs clearance fees, and other costs incurred when returning an item are also, as a general rule, the responsibility of the customer.
Inspection of Returned Items
After a returned item arrives at our store, we will compare the condition of the returned item with the condition recorded prior to shipping to verify whether the return conditions are met.
We record the condition of every item with photographs and other means immediately before shipping.
We will not issue a refund if any of the following conditions are confirmed for a returned item.
- An item submitted for return as unopened was found to have been opened
- The condition of the item itself has changed from its condition prior to shipping
- Use, damage, soiling, or similar is confirmed
- Accessories, parts, manuals, boxes, or other components of the item are missing
- There is damage or significant change in condition that was not present prior to shipping
Handling of Items That Do Not Meet Return Conditions
If a returned item does not meet the return and refund conditions, no refund will be issued, and the item will be held temporarily at our store.
If the item is to be sent back to you, you will be responsible for the shipping costs required for reshipment.
If the procedures and payment of shipping costs required for reshipment are not completed within 10 days after we notify you that the return conditions have not been met, the item may be disposed of by our store.
In such a case, no refund of the item price or any other amount will be issued.
Damage During Shipping
If an item arrives damaged, please contact us within 7 days of the date of delivery.
Please also report the damage to the local carrier that delivered the item and obtain confirmation that the damage occurred during shipping.
If the carrier confirms that the damage occurred during transit, we will review the situation and provide a return, refund, or other necessary response.
Because they may be required for verification by the carrier or for a damage investigation, please retain the following items without disposing of them until the procedures are complete.
- The item itself
- The item's outer box
- Packing materials
- The shipping label
- Anything else that can verify the condition of the item at the time of delivery
In addition, please prepare the following photographs.
- A photo showing the entire item
- A photo clearly showing the damaged area
- A photo showing the entire outer box
- If the outer box is damaged, a photo showing the damaged area
- A photo showing the condition of the packing materials
- A photo showing the shipping label
If the carrier issues a reference number, case number, damage certificate, investigation results, or other supporting documents, please submit them to us.
Furthermore, if the carrier's procedures require an application or cooperation from us as the sender, we will carry out the necessary procedures.
If confirmation by the carrier cannot be obtained, or if the condition at the time of shipping cannot be verified because the item, outer box, packing materials, etc., have been disposed of, we may not be able to accept a return or refund for damage during shipping.
About the Condition of Items
All items at our store are pre-owned.
Before purchasing, please be sure to review the descriptions and photographs posted on the product page regarding the item's condition, scratches, stains, signs of use, age-related deterioration, presence of accessories, and other aspects of its condition.
The photographs and descriptions posted on the product page constitute the information regarding the condition of that item.
The following matters, which can be confirmed from the photographs or descriptions on the product page, will not be treated as product defects or as issues for which our store is responsible.
- Scratches
- Stains
- Signs of use
- Age-related deterioration
- Individual variations in color or appearance
- The condition of the box and accessories
- Any other condition that can be confirmed on the product page
If You Receive an Item Different from the One You Ordered
If the item you actually receive differs from the item you ordered, please contact us within 7 days of the delivery date.
After verifying your order details and the item actually delivered, we will advise you regarding a return, refund, exchange, or other necessary response.
Customs Duties, Import Taxes, VAT, and Customs Clearance Fees
Customs duties, import taxes, value-added tax (VAT), customs clearance fees, and other costs that you pay directly to local customs authorities, carriers, or other third parties at the time of import are not amounts received by our store, and therefore cannot be refunded by us.
You may be able to obtain a refund of these taxes and fees in connection with a return or refund. Please check with the customs authorities, carrier, or other relevant organizations in your country or region regarding whether such a refund is available and the procedures involved.
How to Contact Us About Returns and Refunds
If you wish to request a return or refund, please be sure to contact us via the inquiry form before sending the item back.
When contacting us, please provide the following information.
- Order number
- The reason you are requesting a return or refund
- A photo showing the entire item
- Photos showing the current condition of the item and its packaging
- If there is damage, a photo clearly showing the affected area
- In the case of damage during shipping, photos of the outer box and packing materials
- If you have filed a report with the carrier, the details of the report, reference number, etc.
After reviewing the information you provide, we will advise you as to whether the item is eligible for return and how to send it back.
Please do not send the item back before receiving instructions from us regarding the return method.